FAQ
Frequently Asked Questions
Find answers to common questions about our products, services, and policies
I. Company Qualifications & Products
A:
Watches100 is an international enterprise specializing in OEM/ODM manufacturing of high-end watches. With over a decade of industry experience, we provide comprehensive watch customization services (dive watches, sports watches, business watches, smartwatches) for global clients. All products are certified to ISO9001, CE, and RoHS standards and recognized as a core manufacturing unit by the China Horologe Association.
A:
- Custom Watches: Starting from 10 piece (ideal for startup brands).
- Bulk Orders: Free mold-making service for orders of 300+ pieces.
II. Customization Services
A: We support deep customization of the following components:
- Dial: Logo engraving/text printing
- Movement: Quartz or Mechanical
- Strap: Leather/Metal/Rubber, etc.
- Packaging: Exclusive gift box design
A:
- Standard Lead Time: 3-6 weeks (logistics time calculated from production completion date).
- Important Notice: Design modifications are not possible after production commences. Please confirm all details before placing your order.
III. Orders & Payments
A:
- Payment Methods: Visa, Mastercard, PayPal, Apple Pay
- Settlement Currency: USD (United States Dollar), using dynamic exchange rates.
- Security: PCI-DSS compliant. Card data is encrypted and not stored.
A:
- All import duties and taxes are the customer's responsibility (recipient must provide documents for customs clearance).
- We recommend checking destination country rates in advance (e.g., EU VAT, US tariffs).
IV. Logistics & Delivery Times
| Order Type | Processing Time (After Payment) | Shipping Time |
|---|---|---|
| Standard Watches | Existing Customers: 1 business day | DHL/UPS/FedEx: 7-12 business days |
| New Customers: ≤2 business days | EMS: 10-15 business days (Excluding Russia) | |
| Custom Watches | 1 business day after production completion | Same as Standard Watches |
A:
- Tiered Pricing: Discounted shipping for multiple watches per order (e.g., 5 watches: ≥30% savings vs. single watch).
- Shipping Variables:
• Product + Packaging Weight (Mechanical: ≈0.8kg/pc, Quartz: ≈0.5kg/pc)
• Destination Country
• Insurance Requirements (Recommended for watches ≥$1000)
- Cost Confirmation: Invoice with exact shipping cost sent via email after order submission. Carrier change supported.
V. Warranty & Returns
| Product Type | Warranty Period | Coverage | Exclusions |
|---|---|---|---|
| Standard Watches | 24 months | Movement structural defects | Water damage / Unauthorized repair / Physical damage |
| Custom Watches | 12 months | Movement defects (excludes custom parts) | Same as above |
| Type | Conditions | Return Shipping Cost |
|---|---|---|
| Standard Watches | Unused, original packaging, within 7 days of receipt | Customer's responsibility |
| Custom Watches | Quality issues only (requires authoritative inspection report) | Covered by us |
| Defective Goods | Reported within 7 days of receipt (e.g., timekeeping error >±30 sec/day, scratched dial) | Return not required |
- Custom watches (engraved/diamond-set/special materials)
- Straps with adjusted length / Missing warranty card
- Human damage (impact, water ingress, disassembly) or receipt beyond 7 days
A:
- Timeline: Refund issued via original payment method within 7 business days after quality confirmation (credit/debit card refunds may take 3-7 days).
- Non-Refundable Fees: Shipping, Insurance, Custom material costs.
VI. Other Policies
A:
- Governed by the laws of the State of Delaware, USA.
- Mandatory 30-day written negotiation required before litigation.
- Exclusive Jurisdiction: San Bernardino County Court, California, USA.
A:
- Data Collected: Order details, shipping address, contact information.
- Purpose: Order processing, service improvement, fraud prevention.
- User Rights: Request data deletion via email to privacy@watches100.com.