1. Shipping Services & Methods

• Non-custom watches: Shipped via DHL/UPS/FedEx priority service with global coverage (orders exceeding 1 cubic meter may be converted to sea freight).
• Custom watches: As each piece requires independent production, shipping arrangements will be confirmed before dispatch (default: DHL/UPS air freight). Special-sized or material-specific products may receive dedicated logistics solutions.
• Safety commitment: All watches are packaged professionally with shockproof and waterproof materials. High-value models are automatically insured for transit.

2. Delivery Timeline

3. Freight Policy

• Billing Advantages:
  • Weight-tiered pricing: Ordering multiple watches qualifies for decreasing unit shipping costs (e.g., shipping 5 watches reduces unit cost by over 30% compared to single pieces).
  • International express partnerships: 30% discount on EMS, exclusive member rates with DHL/UPS.
• Freight Variables:
  • Product weight including packaging (approx. 0.5kg for mechanical watches, 0.3kg for quartz watches)
  • Destination country
  • Insurance requirements (recommended for watches valued over $1000)
• Freight Confirmation: Formal invoice with exact shipping costs will be emailed after order submission. Carrier changes or order cancellations are supported at this stage.

4. Special Terms

• Custom Watch Terms:
  • Production cycle: 3-6 weeks (shipping timeline begins after production completion)
  • Return policy: Due to their custom nature, returns are only accepted for quality-related issues
• Shipping Delay Resolution:
  • In cases of inventory shortages or customs inspections, solutions will be communicated via email with options to: change product model, pay difference for upgraded shipping, or cancel order
• Customs Clearance Responsibility: Recipients must provide required documentation and are responsible for import taxes (recommended to consult destination country's tax regulations in advance)

5. Returns & After-Sales

• Return Address:
  4411 Schaefer Ave, Chino, CA 91710, USA
• Applicable Terms:
  • Non-custom watches: Returns accepted within 7 days of receipt for unused items in original packaging
  • Custom watches: Returns only accepted for verified quality issues
• Shipping Responsibility: Customers bear round-trip shipping costs for non-quality-related returns