Return & Refund Policy
Watches100 Return & Refund Policy
I. Applicable Scenarios & Conditions for Returns
| Return Type | Applicable Conditions | Process | Refund & Responsibility |
|---|---|---|---|
| Defective Products | 1. Report within 7 days after receipt 2. Provide photo/video evidence (time error > ±30 sec/day, dial scratches, etc.) |
1. Contact sales manager: sales@watches100.com 2. Submit evidence 3. Refund after confirmation (no return needed) |
Non-quality issue inspection fees borne by customer; customized watches only accept returns for functional defects |
| Non-custom Watch No-Reason Return | 1. Within 7 days after receipt 2. Unworn, no scratches, complete packaging & warranty card |
1. Customer bears shipping cost 2. Return to designated warehouse 3. Refund after quality inspection |
Opened products subject to 10% depreciation fee; not applicable to custom watches |
| Custom Watch Return | Only for: - Serious quality issues (requires authoritative report) - Wrong item/serious description discrepancy |
1. Pre-approve return reason 2. Return for quality inspection 3. Refund/remake after responsibility confirmed |
Engraving/diamond setting non-refundable; non-quality issues subject to 50% material fee |
| High-Value Watch Return | 1. Use original packaging + shockproof filling 2. Insured shipping (value ≥ $500) |
Return address: (Contact sales@watches100.com for address) | No compensation for damage caused by uninsured shipping |
II. Refund Processing
- Processing Time: Refund issued within 7 business days after quality inspection confirmation
- Delay Note: Credit/debit card refunds may be delayed by 3-7 days
- Non-refundable Fees: Shipping, insurance, and custom material fees
III. Non-Returnable Situations
- Custom watches (engraved names, special materials/color customization)
- Watch straps that have been adjusted or missing warranty card information
- Human damage (impact, water damage, self-disassembly)
- Exceeded return period (>7 days after receipt)
IV. Return Shipping Specifications
Address: (Contact service@watches100.com in advance to obtain return label)
Requirements:
- Only include brands sold by Watches100
- Paste return label on outer box and take photo for record
- Include insurance documents with the package
V. Service Support
Email: service@watches100.com (Subject format: Watch Return + Order Number)
Review Time: Email response within 48 hours of return request
Service Hours: UTC+8 Monday to Friday 8:30-18:00
Note: This policy takes precedence over general return terms. In case of conflict, this policy shall prevail.
Warranty Supplement: Non-custom watches enjoy 30-day movement warranty (warranty card must be preserved, excludes appearance damage).